Art. 1 ORDERS
When receiving an order INOXTREND confirms it with an order confirmation which is sent back to their customer. The order is processed when the order confirmation is sent back to INOXTREND duly signed and stamped by appointed person as sign of acceptance and understanding of all sales terms.
Art. 2 PRICES
Prices listed herein are quoted Ex Works Santa Lucia di Piave (TV) as per ICC Incoterms last version, VAT, excluded.
Art. 3 PACKING
Prices listed herein include standard packing (pallet, nylon and cardboard protection); different packings (i.e.: crates, wooden boxes, etc.) will be quoted on request.
Art. 4 TRANSPORTATION and DELIVERY
Goods are generally shipped at customer’s risk as per ICC EXW delivery terms. Other delivery terms such as but not limited to CIF, CFR, FOB, FCA, CPT, etc. are subject to the corresponding ICC terms, latest release and must be agreed upon in writing.
Art. 5 SHIPPING DAMAGES
At goods receipt the customer must check the goods integrity and report immediately to the shipper any visible as well as internal damages. No complain on transport damages can be accepted by INOXTREND at a later stage. Complains on damages not deriving from transportation must be forwarded to INOXTREND within 5 days from goods receipt.
Art. 6 SHIPPING DATE
The shipping dates mentioned on order confirmation forms are not binding and may be subject to changes due to manufacturing process. Delayed shipping times do not entitle the customer to any refund nor INOXTREND accepts any liability thereupon.
Art. 7 PAYMENTS
In case of delayed or failed payments, interests at official rate, as reported in Digs. 231/2002 (Italian Law), will be charged from due date to actual payment date. In case of failed payment INOXTREND can righteously terminate the contract without any further compensations or refunds being due. In case of down payments or part payments these will not be returned and will be withheld by INOXTREND as damage compensation.
Art. 8 MODIFICATIONS ON PRODUCTS
INOXTREND reserve the right to modify their products either aesthetically or technically without any notification, including orders in progress. The client’s right to an equivalent product is guaranteed whatever modification may take place.
Art. 9 INSTALLATION
Products installation, connection and running tests, as well as customer’s and user's trainings, are at customer’s charge. INOXTREND Sales Dept. is available for quotations.
Art. 10 FINAL PROVISIONS
If individual clauses of these General Terms should be or become invalid, the validity of the remaining clauses shall remain unaffected. Any contract concluded between INOXTREND and the customer including these General Terms shall be governed by Italian law, excluding conflict-of-law rules and Vienna Convention on International Sale of Goods 1980.
For any disputes arising from or related to these General Conditions and or to sales of goods by INOXTREND the Court of INOXTREND's legal seat shall have exclusive jurisdiction. INOXTREND insofar as leader of the legal action reserves the right to shift the jurisdiction to other law courts. Note: INOXTREND declines any responsibility for inaccuracies contained in this price list.
GENERAL WARRANTY TERMS
Warranty, which is valid for 12 months, starts from invoice date.
INOXTREND warrants its products from manufacturing defects. Parts recognized to be defective from origin will be replaced or repaired at INOXTREND's choice. The warranty covers parts only so no labour costs deriving from the actual part replacement will be borne by INOXTREND.
Warranty does not cover parts damaged by improper use, wrong installation, and if tampered with by unauthorized personnel.
Warranty does not cover:
- Parts subject to normal wear and tear.
- Electric parts
- Parts damaged by a machine wrong wiring to mains which irreparably affected some elements;
- Damages not clearly and duly explained or for which there is no professional report.
Warranty is automatically null and void if the serial number is erased, modified or no longer readable. INOXTREND is not responsible for non-production, food damages, software programming errors or wrong use of the equipment.
Claims for parts under warranty must be sent to INOXTREND Service Dept. in written with a complete report quoting the serial number.
Replacement spare parts will be invoiced. Before sending back the damaged parts, please check if the INOXTREND Service Department has sent you an authorization number; without it INOXTREND goods receiving department cannot accept the parcel, which will be rejected.
After duly checking the returned part, if the warranty replacement is assessed by INOXTREND Service, INOXTREND will issue a credit note for the same value of the parts themselves.
If the claim is not assessed by INOXTREND Service, then a complete report on their controls and verifications will be sent to the customer.
For parts in warranty replaced during the warranty time warranty will expire when the oven's period is over.
Note: The data contained in this document are to be considered subject to errors and/ or omissions.